Hope and Glory ticket refunds: Know your rights

In light of the cancellation of the Hope and Glory Festival, the Citizens Advice Bureau (CAB) website has clear guidance on your rights as a consumer in these circumstances.

Just follow the link : https://www.citizensadvice.org.uk/consumer/event-tickets/event-tickets/if-the-organisers-cancel-the-event/

If any consumers want to discuss their individual case they can call their advice line on 03444 111 444.

Liverpool City Council, along with safety agencies, is also holding an investigation into the Hope and Glory Festival.

A council spokesperson said: “What materialised over the weekend was completely unexpected and highly unusual.

“The event organiser has 25 years’ experience in the live music industry and has managed events featuring some of the biggest stars in the world, most recently Tom Jones in Wales.

“The plans for this festival were robust and were independently assessed and approved.

“All efforts will now be made to understand what lessons can be learnt.

“We’d like to thank all those Liverpool venues who stepped into host the acts that had been booked and questions will be asked of the organiser to ensure the festival goers get their refunds.”