Liverpool’s Adult Social Care services are celebrating a ‘Good’ rating from the Care Quality Commission (CQC), awarded following a recent inspection.
This positive rating is a significant achievement and reflects the council’s ongoing commitment to delivering high-quality, compassionate care to residents who draw on support.
The CQC’s assessment looked closely at how well the council is meeting its responsibilities to support adults with care needs.
The inspection praised the service for putting people at the heart. Residents said they felt listened to, their wishes were respected, and their families were involved in decisions.
Staff also shared that they feel motivated, supported, and valued in their roles.
CQC Inspectors also highlighted:
- Leadership is visible, approachable, and knowledgeable, with a clear understanding of the challenges faced in adult social care.
- The council’s strong focus on prevention, helping people stay independent and live in their own homes for as long as possible.
- Improvements in waiting times for assessments and reviews.
- Better support for people with sensory impairments, such as hearing or vision loss.
These improvements are part of a wider transformation programme that’s reshaping Adult Social Care in Liverpool, with a focus on empowering residents to live independently, stay connected to their communities, and thrive.
Read the full CQC report here: Liverpool City Council: local authority assessment – Care Quality Commission Hear directly from our Adult Social Care staff as they share their and reflections on the CQC rating, and what makes working in the service so rewarding: ASC Event 2025 on Vimeo
Councillor Angela Coleman, Cabinet Member for Adult Social Care, said: “This is a proud moment for Liverpool. It reflects the compassion, professionalism, and dedication of our Adult Social Care teams. I am especially proud of our staff who put their heart and soul into supporting people every single day. This wouldn’t be possible without them.
“We know there’s more to do, and we’re committed to continuing to improve and build on this success.”
Anne Marie Lubanski, Deputy Chief Executive and Director of Adult Social Care said: “I am delighted with the outcome of the CQC report. It highlights the positive impact of our transformation work and the shift towards more person-centred, empowering care.
“Our staff have been incredible throughout this journey, and this rating is a testament to their hard work and dedication. We’re looking ahead with determination and will keep improving for the people of Liverpool.”
