Liverpool John Lennon Airport is once again amongst the top airports in the UK according to the latest Which? annual airport survey.
It has been named a Which? Recommended Provider for the fifth consecutive year and took second place just behind Exeter Airport, beating all other large UK airports in a survey that shows how 27 Airports or terminals across the UK fared in this year’s Which? UK airport passenger survey.
Earlier this year, Which? surveyed almost 6,000 passengers about their airport experiences over the previous 12 months. Passengers were asked to rate airports across 8 categories including customer service, check-in and security queues, cleanliness, wait for baggage, availability of seating as well as food and drink.
Liverpool City Council is a minority shareholder in Liverpool John Lennon Airport, retaining a 5.8% stake following changes to the airport’s ownership structure in 2025. The majority owner is Ancala, which holds 94.2% of the business. The Council’s shareholding reflects the airport’s strategic importance to the city region’s economy, connectivity and future growth.
Over the past 12 months, Liverpool has seen passenger numbers continue to rise with more travellers than ever before from across the North West and North Wales now choosing to fly from Liverpool. In the Which? survey, passengers gave Liverpool the second highest customer score of 78% scoring an impressive five stars for check in and security queues and cleanliness and a Which? verdict of ‘The very best airport in the North West’.
Cllr Nick Small, Cabinet Member for Growth and Economy, said: “This latest recognition from Which? is fantastic news for Liverpool John Lennon Airport and a testament to the hard work of everyone involved in delivering a high-quality passenger experience.
“As one of the city’s key gateways, the airport plays a vital role in supporting Liverpool’s economy, attracting visitors, and connecting residents and businesses to destinations across the UK and beyond.
“To be named a Which? Recommended Provider for the fifth-year running is a remarkable achievement and reinforces Liverpool’s growing reputation as a place that delivers excellence for residents, visitors and investors alike.
“I would like to congratulate the airport team on this well-deserved recognition.”
