Make sure you claim your electricity bill rebate


Liverpool people who are entitled to an electricity bill rebate are being urged to claim it before the deadline date.

Households are being given a Government rebate of £12 on their energy bills.

For those who pay by direct debit or pay quarterly the rebate is credited to their next bill. However, some customers who use prepayments, including those who use Pay As You Go were sent a voucher in November to be redeemed for electricity credit when they top up at their retail outlet.

The deadline to claim the rebate of 28 February and people who have not claimed it to date and being encouraged to make sure they do so.

“Fuel poverty is a real issue in the city,” said Councillor Frank Hont, cabinet member for social inclusion, fairness and equalities, “and many people are struggling to meet their energy bills.

“They need to make sure they take advantage of anything which will help them meet their bills and if they have not used their voucher yet they must do so by the end of the month or they will miss out.”

Customers can visit a PayPoint, Payzone or Post Office outlet, depending on which supplier they are with, to redeem the credit on their Pay As You Go key or card. They will need to bring along a form of identification, such as a household bill, bank statement, council tax statement or driving licence.

If customers haven’t received their voucher, they should get in touch with the energy supplier they were with on 12 October 2014.

Further information is available at:
• Not all pre-payment customers have received vouchers. Some will have been sent a special action message by their supplier and smart meter customers will have been credited directly.

Liverpool Waterfront