9 February 2026
Liverpool City Council

Regeneration · 20 December 2024

New Town ambition for Liverpool North

The bold proposal would see the transformation of a number of brownfield sites, which would also lay the foundations for economic growth and sustainability, encompassing Everton FC’s new £500m stadium at Bramley Moore Dock and the £20m Bootle New Strand development project.

An image of Liverpool's PIer Head taken from Museum of Liverpool steps. Image credit: Visit Liverpool

News · 25 March 2024

Positive changes for Liverpool City Council Social Care telephone enquiries 

Liverpool City Council has reached another important milestone on its improvement journey, changing how phone calls to Adult Social Care and Children’s Services are handled, in order to allow the Council to offer a wider range of services to callers.   A new number is now in operation – 0151 459 2606 –  replacing the Careline

Blog · 8 September 2023

BLOG: Transformation and quick wins: making an impact in Customer Service

Cllr Ruth Bennett, Cabinet Member for Finances, Resources and Transformation, explains how we’re meeting the challenge of providing better customers services whilst reducing call volumes The Customer Service Team’s core ambition is to making sure that we provide a convenient online service for those that can do things for themselves, so that we can concentrate

A customer using a telephone

News · 22 August 2023

BLOG: Reducing Contact Centre calls to improve our services

Cllr Ruth Bennett, Deputy Leader and Cabinet Member for Finance, Resources and Transformation, explains now improving customer service is a vital part of our transformation journey. Liverpool City Council’s Contact Centre takes a huge volume of calls every year. In 2023-24 alone, based on trends from previous years, we are expecting to take nearly 850,000