Liverpool City Council is proud to announce that the Care Quality Commission (CQC) has rated adult social care as ‘Good’ – recognising its ongoing commitment to delivering high-quality, compassionate care for residents.
The report highlights that people receiving care and support in Liverpool “felt listened to, their wishes and feelings were respected, and families were actively involved in assessments”.
Staff across adult social care said they “felt motivated, supported, and valued”, while the leadership of the Director of adult social care was described as “visible and approachable, with a clear understanding of social work practice and its challenges”.
The council’s emphasis on staff wellbeing, peer support, and professional development was also recognised as a key strength.
A major contributor to the positive rating is the council’s adult social care transformation programme, which prioritises independence, reablement, and a person-centred approach.
This transformation is underpinned by Living Better Lives, Liverpool’s strategy for Adult Social Care and Health which focuses on enabling residents to live full, active lives, maintain independence, and engage with their communities.
The programme is halfway through this journey and has already delivered measurable improvements, including:
- A new Adult Access front door service offering streamlined access to information, advice, and safeguarding support
- Simplified assessment documentation and reduced caseloads
- Embedding of the “Home First” model to support independent living
- Improved safeguarding pathways and strengthened governance
- Increased investment in preventative services to help people remain in their homes
Read the report in full on the CQC website at https://www.cqc.org.uk/care-services/local-authority-assessment-reports.
