Kirkdale Customer Hub

Kirkdale Customer Hub is open for business

Liverpool City Council has opened its very first customer hub marking the start of its new-look one stop shop service.

The new customer hub is temporarily in the former Kirkdale One Stop Shop building, 101 Walton Road, L4 4AG. It will move to its new home in Spellow Library in early 2022 following refurbishment work.

The council has been working with trade unions to offer a safe service for both staff and customers and will be operating an appointment system to help control the number of people in the building.

Appointments will be available from Monday-Friday 10am-noon and from 1-3pm. These times will be reviewed regularly depending on demand for the service.

For the first week of operation, appointments can be booked by dropping into the customer hub. From next Monday, 26 July, appointments can be booked through the council’s contact centre. Walk-in customers will still be served where possible.

Plans for the phased opening of other sites will be announced soon but plans will see nine of the city’s libraries used, with two sites operating full time, and the other seven open either two or three days per week.

Full-time sites – Monday to Friday

Toxteth Library
Spellow Library (Kirkdale One Stop Shop building from July-early 2022)

Part-time sites – Two or three days per week

Central Library
Old Swan Library
Kensington Library
Norris Green Library
Lee Valley Library
Speke Library (Parklands)
Garston library

To provide consistency, each of the part-time sites will be open on the same days each week.

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