One Stop Shops budget consultation begins

A consultation has started on the future of Liverpool City Council’s One Stop Shop Service as part of the council’s budget proposals.

The council needs to make overall savings of £73 million in 2023/24, with a target of £800,000 proposed to be saved from the One Stop Shop budget.

If the proposal is approved it could lead to a 70% reduction in the One Stop Shop service.

Services will still be available online and through the Contact Centre.

The One Stop Shops service currently has two full time and seven part time sites, and there are two proposals that the council wants feedback on:

Option 1

  • Kirkdale One Stop Shop to open two days a week.

The following One Stop Shops to open one day a week:

  • Toxteth
  • Norris Green
  • Old Swan
  • Central
  • Lee Valley
  • Kensington
  • Garston
  • Parklands

Option 2

  • Kirkdale One Stop Shop to open three days a week.
  • Norris Green One Stop Shop to open two days a week.
  • All other One Stop Shop sites to close.

How to have your say

Fill in a short survey:

You can also email:

What happens next?

Following consultation, a report will be sent to Budget Council in March 2023 to make a final decision.

Liverpool Waterfront