A well-run council · 23 May 2024
Inner Circle Consulting appointed as Council’s Strategic Transformation Partner
Liverpool City Council (LCC) has appointed Inner Circle Consulting (ICC) as its Strategic Transformation Partner.
Transformation
A well-connected, sustainable and accessible city · 22 May 2024
A new Liverpool-Manchester Railway Board to put region on the right track
A new Liverpool-Manchester Railway Board has been established to maximise the economic and social benefits of a new railway between the Liverpool City Region and Greater Manchester.
A strong and fair economy for all · 16 May 2024
Global real estate firm appointed as Council’s Stategic Property Partner
Global real estate firm Avison Young has been appointed by Liverpool City Council as its Strategic Property Partner to drive forward the development of the authority’s city-wide property portfolio.
News · 25 March 2024
Positive changes for Liverpool City Council Social Care telephone enquiries
Liverpool City Council has reached another important milestone on its improvement journey, changing how phone calls to Adult Social Care and Children’s Services are handled, in order to allow the Council to offer a wider range of services to callers. A new number is now in operation – 0151 459 2606 – replacing the Careline
A well-run council · 20 February 2024
Liverpool City Council set to deliver budget to protect vital services
Liverpool City Council has set out its budget proposals for 2024/25 which includes a £20m drive to improve and transform key frontline services.
Blog · 8 September 2023
BLOG: Transformation and quick wins: making an impact in Customer Service
Cllr Ruth Bennett, Cabinet Member for Finances, Resources and Transformation, explains how we’re meeting the challenge of providing better customers services whilst reducing call volumes The Customer Service Team’s core ambition is to making sure that we provide a convenient online service for those that can do things for themselves, so that we can concentrate
News · 22 August 2023
BLOG: Reducing Contact Centre calls to improve our services
Cllr Ruth Bennett, Deputy Leader and Cabinet Member for Finance, Resources and Transformation, explains now improving customer service is a vital part of our transformation journey. Liverpool City Council’s Contact Centre takes a huge volume of calls every year. In 2023-24 alone, based on trends from previous years, we are expecting to take nearly 850,000
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