A well-run council · 20 February 2024
Liverpool City Council has set out its budget proposals for 2024/25 which includes a £20m drive to improve and transform key frontline services.
Blog · 8 September 2023
Cllr Ruth Bennett, Cabinet Member for Finances, Resources and Transformation, explains how we’re meeting the challenge of providing better customers services whilst reducing call volumes The Customer Service Team’s core ambition is to making sure that we provide a convenient online service for those that can do things for themselves, so that we can concentrate
News · 22 August 2023
Cllr Ruth Bennett, Deputy Leader and Cabinet Member for Finance, Resources and Transformation, explains now improving customer service is a vital part of our transformation journey. Liverpool City Council’s Contact Centre takes a huge volume of calls every year. In 2023-24 alone, based on trends from previous years, we are expecting to take nearly 850,000
